Public Works

Who do I call to have my water turned on or shut off?

You will want to contact the Billing and Collections Department by calling (727) 853-1061 to have your utilities turned on or off.

Why am I not in the city limits when I have a New Port Richey address and I am connected to city utilities?

Although you may have city utilities, the City of New Port Richey is divided up by the business district and utility service area, so even though you may have a New Port Richey address you may not be within the city limits.

Can I get free mulch?

Absolutely! We have a mulch pile on Pine Hill Road where you may come and take as much mulch as you need. The Public Works Department will also deliver the mulch complimentary to the West Pasco area by calling (727) 841-4536.

Does the City offer garbage pickup?

No, the City does not offer garbage pickup. You may look in the local Yellow Pages for waste collection services.

I have low water pressure. Help!

Do you have a water softener?

If yes, put it on bypass and if this relieves your low pressure, you will have to make a service call with a water softener company.

If no, give Public Works a call and we will create a work order to have someone come out and see what the issue might be.

I have a sewer backup, what am I to do?

First and Foremost, do you have a Cleanout? A cleanout is a white pipe that is in your yard with a cap on it.

If yes, call Public Works and we will create a work order to have someone come out and see what the issue might be.

If no, you will need to call a plumber.

I have a water leak, what am I to do?

If the water leak is in your house or anywhere from the water meter to your house, this issue is on your side and you may fix it however you would like.

If the water leak is from the meter to the street call the Public Works department to have someone go out and fix it.

Is Reclaimed Water available to me?

The City does offer Reclaimed Water in selected areas. You may call Public Works to see if it is available in your area.

What are the watering restrictions within the City of New Port Richey?

The City of New Port Richey follows the Watering Restrictions set forth by the Southwest Florida Water Management District. You may refer to their website for current watering restrictions. Southwest Florida Water Management District

I just trimmed my trees and want the debris picked up. What do I do?

If you place the tree branches and limbs, no longer than 5’, on the Right of Way, as close to the road a possible without blocking roadway or sidewalk, the City Crew’s are on a continuous rotation and will pick up the yard debris. Make sure it is not bagged or tied. Please keep in mind, this is a service only for residents and will not be picked up from any businesses.

Does the city have a landfill?

The city does not operate a landfill. Residents should contact the Pasco County Landfill on Hayes Road. (727) 856-0119

Pasco County Solid Waste & Resource Recovery

Does the city perform Utility Locates?

The city performs Utility Locates for water and sewer services. However, all other utilities need to be contacted and a ticket needs to be created through Sunshine State One-Call for the protection of the Property Owner. You can request a Utility Locates by contacting Sunshine State One-Call at the link below. Know what’s below. Call before you dig!