Billing & Collections

Billing & Collections

Responsibilities

The primary functions of our division are:

  • Establishing and disconnecting water service
  • Processing liens and releases
  • Processing title searches

Due Dates

All services are billed monthly and are due upon receipt. All payments must be received in the Billing and Collection Division by 5:00 pm on the penalty date to avoid any late fees. The bill will become delinquent 20 days after the billing date. Additional charges may be assessed for late payments and disconnection and re-connection of services. A $5 or 5% late fee is assessed on unpaid balances not received by the due date printed on the bill.

Establishing Utility Service

To set up water and sewer services, fill out the New Customer Agreement and Security Deposit Interest Reporting Form, bring it to our office, along with a state ID, lease agreement, and/or settlement papers. For your convenience, you may email the required information to ut_billing@cityofnewportrichey.org and a Customer Service Representative will contact you to collect the Security Deposit. For more information, please call (727) 853-1061. To disconnect services, please complete the Discontinuation of Water and Sewer Services form.

Utility Adjustment Request

To request an adjustment on your utility bill you are required to fill out the attached form in its entirety and attach copies of receipts for repairs, or an explanation of what you did to stop the running water. If you are requesting relief on the sewer portion of your bill due to filling a pool, please include an explanation of this occurrence. Adjustments are limited, and will only be approved for accidental leaks or necessary pool fills.

Title Search Request

To request a Title Search, complete the Title Search Request Form and email it to titlesearch@cityofnewportrichey.org, or you can bring it into the Billing & Collections Office at 5919 Main Street, New Port Richey FL, 34652. A Customer Service representative will contact you for payment of the required $60.00 fee, and once the fee is paid, your title search will be emailed back to you within 72 hours.



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